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Arizona AG’s office secures $71M in Ticketmaster refunds. Here’s how to get yours

Ed Masley Arizona Republic

(CNT) City News And Talk #arizona

Arizona Attorney General Mark Brnovich’s office has reached an agreement with Ticketmaster on behalf of consumers who purchased tickets to Arizona events that were canceled, rescheduled or postponed due to COVID-19.

“Our agreement with Ticketmaster,” Brnovich tweeted, “secures $71M in refunds for consumers who bought tickets prior to March 14, 2020, for 650 AZ events that didn’t happen because of the pandemic.”

Brnovich issued a statement saying, “Consumers who spent hundreds or even thousands of dollars on tickets to live events were left in limbo because of COVID-19. While we’re all sensitive to the plight of artists and venues impacted by COVID-19, companies have to honor refund representations.”

The AG’s office sent a letter to Ticketmaster in April expressing concern over the change to the company’s refund policy. 

Up until March 13, Ticketmaster’s website promised automatic refunds would be made available for canceled, postponed or rescheduled events within 7-10 business days. 

On March 14, the site was updated to say that it would only issue refunds automatically for canceled events and allowed event organizers (promoters, artists and venues) to set refund limitations on postponed or rescheduled events. 

“As a result of our investigation,” Brnovich said in statement, “Ticketmaster worked with our office to ensure full refunds for consumers who purchased tickets for Arizona events that didn’t take place as scheduled.”

Ticketmaster (working with event organizers) authorized $71,030,000 in consumer refunds for 650 Arizona events. Every customer who purchased tickets for an Arizona event should have received an option to obtain a full refund for the event if it was canceled, rescheduled or postponed due to COVID-19.

Arizonans who purchased tickets prior to March 14, and who have not received an email from Ticketmaster offering a refund for a canceled, postponed or rescheduled event in Arizona, are encouraged to file a consumer complaint with the AGO.

The AGO consent agreement with Ticketmaster is pending court approval. 

Civil Litigation Division Chief Counsel Joseph Sciarrotta, Senior Litigation Counsel Rebecca Salisbury, and Consumer Protection Litigation Unit Chief Matthew du Mée handled this case.